PRIVACY POLICY

By engaging with our services, you entrust us with your valuable information. Recognizing the weight of this responsibility, we diligently safeguard your data and empower you to remain control of it.

Introduction

This Privacy Policy is meant to help you understand what information we collect, why we collect it, and how you can update, manage, export, and delete your information.

ProTradersNetwork exists to help build connections between people and make the world more open and inclusive. In short—to build a world where anyone can belong anywhere. We are a community built on trust. A fundamental part of earning that trust means being clear about how we use your information and protecting your human right to privacy.

This Privacy Policy describes how ProTradersNetwork, and its affiliates (“we,” “us,” or “ProTradersNetwork”), process personal information in relation to your use of the ProTradersNetwork Platform. Depending on where you live and what you are doing on the ProTradersNetwork Platform, the supplemental privacy pages listed below may apply to you. Please follow the links and review the supplemental information describing how we process personal information for those regions and services.

 

  1. Definitions

Undefined terms in this Privacy Policy have the same definition as in our Terms of Service (“Terms”).

 

  1. Personal Information we collect

2.1 Information Needed to Use the ProTradersNetwork Platform.

We collect personal information about you when you use the ProTradersNetwork Platform. Without it, we may not be able to provide all services requested. This information includes:

Contact, Account, and Profile Information. Such as your first name, last name, phone number, email address, date of birth, and profile photo, some of which will depend on the features you use.

Identity Verification and Payment Information. Such as images of your government-issued ID (as permitted by applicable laws), your ID number or other verification information, a selfie when we verify your ID, bank account or payment account information. ​​If you are not an ProTradersNetwork user, we may receive payment information relating to you, such as when an ProTradersNetwork user provides your payment card to complete a booking. If a copy of your ID is provided to us, we may scan, use, and store information contained in your ID to verify your identity and for security purposes.

 

2.2 Information You Choose to Give Us.

You can choose to provide us with additional personal information. This information may include:

Additional Profile Information. Such as gender, preferred language(s), city, and personal description. Some of this information as indicated in your account settings is part of your public profile page and will be publicly visible.

Other Information. Such as when you fill in a form, add information to your account, respond to surveys, post to community forums, participate in promotions, communicate with ProTradersNetwork Support and other Members, import or manually enter address book contacts, provide your address and/or geolocation, or share your experience with us.

 

2.3 Information Automatically Collected by Using the ProTradersNetwork Platform and Our Payment Services.

When you use the ProTradersNetwork Platform and Payment Services, we automatically collect personal and other information. This information may include:

  • Geolocation Information. Such as precise or approximate location determined from your IP address, mobile or other device’s GPS, or other information you share with us, depending on your device settings. We may also collect this information when you’re not using the app if you enable this through your settings or device permissions. 
  • Usage Information. Such as the pages or content you view, searches for Listings, bookings you have made, additional services you have added, and other actions on the ProTradersNetwork Platform. 
  • Log Data and Device Information. Such as details about how you’ve used the ProTradersNetwork Platform (including if you clicked on links to third-party applications), IP address, access dates and times, hardware and software information, device information, device event information, unique identifiers, crash data, and the pages you’ve viewed or engaged with before or after using the ProTradersNetwork Platform. We may collect this information even if you haven’t created an ProTradersNetwork account or logged in. 
  • Cookies and Similar Technologies As Described in Our Cookie Policy. 
  • Payment Transaction Information. Such as payment instrument used, date and time, payment amount, payment instrument expiration date and billing postcode, PayPal email address, IBAN information, your address, and other related transaction details.

 

2.4 Personal Information We Collect from Third Parties.

We collect personal information from other sources, such as:

  • Third-Party Services. If you link, connect, or login to the ProTradersNetwork Platform with a third-party service (e.g., Google, Facebook, WeChat), you direct the service to send us information such as your registration, friends list, and profile information as controlled by that service or as authorized by you via your privacy settings at that service. 
  • Background Information. For Members in the United States, to the extent permitted by applicable laws, we may obtain, for example, reports of criminal records, sex offender registrations, and other information about you and/or your background. For Hosts in India, to the extent permitted by applicable laws, we may perform criminal background checks. For Members outside of the United States, to the extent permitted by applicable laws and with your consent where required, we may obtain police, background, or registered sex offender checks. We may use your information, including your full name and date of birth, to obtain such reports. 
  • Enterprise Product Invitations and Account Management. Organizations that use our Enterprise products may submit personal information to facilitate account management and invitations to use enterprise products. 
  • Other Sources. To the extent permitted by applicable law, we may receive additional information about you, such as references, demographic data, or information to help detect fraud and safety issues from third-party service providers and/or partners, and combine it with information we have about you. For example, we may receive background check results or fraud warnings from identity verification service providers for use in our fraud prevention, security investigation, and risk assessment efforts. We may receive information about you and your activities on and off the ProTradersNetwork Platform, or about your experiences and interactions from our partners.

 

  1. How we use Information we collect

3.1 Provide, Improve, and Develop the ProTradersNetwork Platform. We may process this information to:

  • enable you to access the ProTradersNetwork Platform and make and receive payments, 
  • enable you to communicate with other Members, 
  • process your request, 
  • perform analytics, debug, and conduct research, 
  • provide customer service training, 
  • send you messages, updates, security alerts, and account notifications, 
  • process, handle, or assess insurance claims or similar claims, 
  • personalize and customize your experience based on your interactions with the ProTradersNetwork Platform, your search and booking history, your profile information and preferences, and other content you submit, and 
  • enable your use of our enterprise products and accommodation services. 
  • Provide, Personalize, Measure, and Improve our Advertising and Marketing. We may process this information to:
  • send you promotional messages, marketing, advertising, and other information based on your preferences and social media advertising through social media platforms, 
  • personalize, measure, and improve our advertising, 
  • administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by ProTradersNetwork or its third-party partners, 
  • analyze characteristics and preferences to send you promotional messages, marketing, advertising, and other information that we think might be of interest to you, 
  • invite you to events and relevant opportunities, and 
  • send, with your consent, promotional messages, marketing, advertising, and other information that may be of interest to you based on your preferences.

 

3.3 Analysing and Sharing Your Communications.

We may review, scan, or analyse your communications on the ProTradersNetwork Platform for reasons outlined in the “How We Use Information We Collect” section of this policy, including fraud prevention, security investigations, risk assessment, regulatory compliance, product development, research, analytics, enforcing our Terms of Service, and customer support purposes. For example, as part of our fraud prevention efforts, we scan and analyse messages to mask contact information and references to other sites, and subject to applicable law, we scan and analyse all images uploaded by users to the ProTradersNetwork platform in message threads, profiles, listings, and experiences for certain illegal or inappropriate activities for the purpose of identifying and reporting content violations to appropriate authorities. In some cases, we may also scan, review, or analyse messages to debug, improve, and expand product offerings. We use automated methods where reasonably possible. Occasionally we may need to manually review communications, such as for fraud investigations and customer support, or to assess and improve the functionality of these automated tools. We will not review, scan, or analyse your messaging communications to send third-party marketing messages to you and we will not sell reviews or analyses of these communications. We may also share your communications as set out in the “Sharing & Disclosure” section.

 

3.4 Provide Payment Services. Personal information is used to enable, or authorize third parties to use, Payment Services, such as to:

  • detect and prevent money laundering, fraud, abuse, and security incidents, as well as conduct risk assessments, 
  • comply with legal and compliance obligations (such as anti-money laundering regulations and sanctions enforcement), 
  • enforce the Payment Terms and other payment policies, and 
  • provide and improve Payment Services.

 

  1. Sharing & Disclosure

4.1 Sharing With Your Consent or at Your Direction.

Where you provide consent, we share your information as described at the time of consent, such as when authorizing a third-party application or website to access your ProTradersNetwork account or participating in promotional activities by ProTradersNetwork partners or third parties.

Where permissible under applicable law, we may use certain information about you, such as your email address, that we share with social media platforms after de-identifying it to generate leads, drive traffic to ProTradersNetwork, or otherwise promote our products and services.

 

4.2 Service Providers.

We share personal information with affiliated and unaffiliated service providers (including their service providers) to help us run our business and for their compliance purposes, including those that help us: (i) verify your identity or authenticate your identification documents, (ii) check information against public databases, (iii) conduct background checks, fraud prevention, security investigations, and risk assessments, (iv) perform product development, maintenance, and debugging, (v) allow the provision of the ProTradersNetwork Services through third-party platforms and software tools (e.g., through the integration with our APIs), (vi) provide customer service, advertising, or payments services, (vii) offer additional services you select, (viii) process, handle, or assess insurance claims or similar claims, or (ix) review, scan, and analyse communications on the ProTradersNetwork Platform for certain purposes (such as evidence of child exploitation). See the Analysing and Sharing Your Communications section for additional information. These providers are contractually bound to protect your personal information and have access to your personal information to perform these tasks. Other Members can use services other than ProTradersNetwork to process your data. These can include email or reservation management software. Such services are outside of ProTradersNetwork’s control and will be subject to applicable laws around the world with varying levels of data protection.

 

4.3 Business Transfers.

If ProTradersNetwork undertakes or is involved in any merger, acquisition, reorganization, sale of assets, bankruptcy, or insolvency event, then we may sell, transfer, or share some or all of our assets, including your information in connection with such transaction or in contemplation of such transaction (e.g., due diligence). In this event, we will notify you before your personal information is transferred and becomes subject to a different privacy policy.

 

4.4 Corporate Affiliates.

To support us in providing, integrating, promoting and improving the ProTradersNetwork Platform, Payment Services, and our affiliates’ services, we may share personal information within our corporate family of companies that are related by common ownership or control. Some examples are:

Sharing with ProTradersNetwork. Even if your country of residence is not in the Republic of Singapore, your information will be shared with ProTradersNetwork., which provides the technical infrastructure for the ProTradersNetwork Platform.

Sharing with ProTradersNetwork Payments. In order to facilitate payments on or through the ProTradersNetwork Platform, certain information as described in the “Outside of the Republic of Singapore” section will be shared with the relevant ProTradersNetwork Payments entity.

 

  1. Other Important Information

5.1 Third-Party Partners & Integrations.

Parts of ProTradersNetwork may link to third-party services. ProTradersNetwork does not own or control these third parties. When you interact with these third parties and choose to use their service, you are providing your information to them. Your use of these services is subject to the privacy policies of those providers, including Google Maps/Earth Additional Terms of Use, Google Privacy Policy (see here for more information on how Google uses information), PayPal Privacy Statement, Citi Privacy Policy, and Stripe Privacy Policy.

 

  1. Your Rights

You can exercise any of the rights described in this section consistent with applicable law. See here for information on data subject rights requests and how to submit a request. We may ask you to verify your identity and request before taking further action on your request.

 

6.1 Managing Your Information.

You can access and update some of your personal information through your Account settings. If you connected your ProTradersNetwork Account to a third-party service, like Facebook or Google, you can change your settings and unlink from that service in your Account settings. You are responsible for keeping your personal information up to date.

 

6.2 Data Access and Portability.

In some jurisdictions, applicable law may entitle you to request certain copies of your personal information or information about how we handle your personal information, request copies of personal information that you have provided to us in a structured, commonly used, and machine-readable format, and/or request that we transmit this information to another service provider (where technically feasible).

 

6.3 Data Erasure.

In some jurisdictions, you can request that your personal information be deleted. Please note that if you request deletion of your personal information, or if your account is suspended, terminated, or voluntarily closed:

  • We may retain your personal information as necessary for our legitimate business interests, such as prevention of money laundering, fraud detection and prevention, and enhancing safety. For example, if we suspend an ProTradersNetwork Account for fraud or safety reasons, we may retain information from that ProTradersNetwork Account to prevent that Member from opening a new ProTradersNetwork Account in the future. 
  • We may retain and use your personal information to the extent necessary to comply with our legal obligations. For example, ProTradersNetwork may keep information for tax, legal reporting, and auditing obligations. 
  • Information you have shared with others (e.g., Reviews, forum postings) may continue to be publicly visible on ProTradersNetwork, even after your ProTradersNetwork Account is cancelled.
  • Because we take measures to protect data from accidental or malicious loss and destruction, residual copies of your personal information may not be removed from our backup systems for a limited period of time.

 

  1. Security

While no organization can guarantee perfect security, we are continuously implementing and updating administrative, technical, and physical security measures to help protect your information against unlawful or unauthorized access, loss, destruction, or alteration.

 

  1. Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time in accordance with applicable law. If we do so, we will post the revised Privacy Policy and update the “Last Updated” date at the top. In case of material changes, we will also provide you with notice of the modification by email at least thirty (30) days before the effective date. If you disagree with the revised Privacy Policy, you can cancel your Account. If you do not cancel your Account before the date the revised Privacy Policy becomes effective, your continued access to or use of the ProTradersNetwork Platform will be subject to the revised Privacy Policy.

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